How the Wall Street Journal lost a 20+-year customer through poor service and impersonal customer relations plus seven tips about customer retention during service disruptions for your smart marketing strategy....
View MoreHow to be a smarter marketer:11 more timeless tips for creating smart marketing strategies from Cleveland, Ohio marketing consultant Jean Gianfagna -- part 2 of a 2-part post...
View MoreHow to be a smarter marketer: 21 timeless tips from 21 years of experience in developing marketing strategies and campaigns, from a Cleveland, Ohio marketing consultant - part 1 of a 2-part post....
View More"Football on Your Phone," the hilarious hip-hop spoof featuring the Manning brothers rapping for DirecTV, is a viral sensation. It’s also very smart marketing. Here’s why “Football on Your Phone” broke through in a crowded media marketplace and what makes this ad a smart marketing strategy....
View MoreDirect mail is a powerful tool in a B2B marketing strategy. Here are 12 lessons for using direct mail effectively in B2B marketing from a campaign by 4imprint, a Wisconsin ad specialties marketer....
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Remember when “cookies” on websites were controversial? People used to be uncomfortable having cookies track their activities on the web. But cookies are nothing compared to the tracking technology available to marketers today. Sophisticated tools enable marketers to follow your every move online and even in real life in a retail store. Having such in-depth customer knowledge and the ability to pinpoint prospects so precisely is a marketer’s dream – but some of the latest technology makes me wonder if we’re on the verge of going too far. Here are some thoughts on the...
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