Marketing Best Practices: Using a CRM System for Marketing
B2B Marketing, CRM, Marketing Campaigns, Marketing Strategy, Sales Strategy B2B Marketing, CRM, Marketing Campaigns, Marketing Strategy, Sales Strategy

Marketing Best Practices: Using a CRM System for Marketing

A customer relationship management (CRM) system enables you to store, manage, and use your customer and prospect data for sales and marketing. Here are five best practices for using the capabilities of your CRM system in a smart B2B marketing strategy from my experience as a B2B marketing consultant.

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7 Ways Your Best Customers Can Help You Market Your Business
B2B Marketing, Creative, CRM, Marketing Campaigns, Marketing Strategy, Sales Strategy B2B Marketing, Creative, CRM, Marketing Campaigns, Marketing Strategy, Sales Strategy

7 Ways Your Best Customers Can Help You Market Your Business

Loyal customers are essential to a successful business. But in addition to helping you reach your sales goals, your best customers can also play a powerful role in a smart marketing strategy. Here are seven ways to capitalize on the value of your best customers in marketing.

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When Bad Data Happens to Good Direct Mail
Advertising, B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy Advertising, B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy

When Bad Data Happens to Good Direct Mail

Customer and prospect data drives direct mail marketing. Data that’s outdated, inaccurate, or poorly processed can turn a good direct mail campaign into a wasted opportunity. Here are two examples of excellent mailings that failed because smart marketers that are usually highly skilled users of the channel relied on the wrong data.

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5 New Rules and 5 Proven Principles for Marketing Success
Advertising, B2B Marketing, Creative, CRM, Direct Marketing, Marketing Campaigns, Marketing Strategy, Social Media Advertising, B2B Marketing, Creative, CRM, Direct Marketing, Marketing Campaigns, Marketing Strategy, Social Media

5 New Rules and 5 Proven Principles for Marketing Success

In this new, technology-driven world of marketing, do the proven principles of marketing strategy still apply? Or are there new rules for marketing success? Here are five new marketing rules created by the enormous impact of technology plus five time-tested marketing principles -- and the reasons to consider both in a smart marketing strategy.

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B2B Marketing Strategy: 10 Goals that Belong in Every Plan
B2B Marketing, CRM, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy, Social Media B2B Marketing, CRM, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy, Social Media

B2B Marketing Strategy: 10 Goals that Belong in Every Plan

The most important step in developing a business-to-business marketing strategy is the first one: Setting your goals. Why are you investing in marketing? What do you want that investment to achieve for your business? For B2B marketers, the answer to these questions can be surprisingly straightforward. In fact, in my experience as a B2B marketing consultant, there are 10 critical goals that apply to almost every B2B marketing strategy, whether you’re selling manufactured products, professional services, or commodities. Here are the 10 goals that belong in a smart B2B marketing strategy and why they matter:

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7 Reasons Banks Fail at B2B Direct Marketing
B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy

7 Reasons Banks Fail at B2B Direct Marketing

Banks are spending big money marketing products and services to small businesses via direct mail. Most of these direct marketing campaigns are terrible. Here are seven reasons why so many banks fail at B2B direct marketing and some lessons for your smart marketing strategy.

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Targeted Marketing Gone Wrong: No, I Didn’t Just Have a Baby
Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Public Relations Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Public Relations

Targeted Marketing Gone Wrong: No, I Didn’t Just Have a Baby

Shutterfly.com made a big mistake with an email campaign. It's a classic reminder of the most fundamental rule of effective direct marketing: It’s all about the list. Here are some tips from Shutterfly’s example for your smart marketing strategy.

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10 Bad Marketing Habits to Break in the New Year
Advertising, B2B Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy, Social Media, Websites Advertising, B2B Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy, Social Media, Websites

10 Bad Marketing Habits to Break in the New Year

Even the best marketers can find themselves stuck in bad habits – harmful behaviors that limit the effectiveness of marketing campaigns and waste valuable marketing resources.Like breaking any bad habit, the New Year is a good time to make a fresh start. Here are 10 ways you could be hurting your marketing and recommendations for a better approach from a Cleveland, Ohio marketing consultant.

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Advertising, B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Social Media, Websites Advertising, B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Social Media, Websites

Association Membership Marketing: 12 Steps for Success

Member acquisition is a constant challenge and a top priority for most trade associations. Who do you target? How do you reach prospective members? And how do you convince them to join your organization?Here’s how the American Advertising Federation-Cleveland (AAF-CLE) developed a successful membership marketing strategy and campaign that exceeded its goals and laid the foundation for future member acquisition.

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B2B Marketing, Creative, CRM, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy B2B Marketing, Creative, CRM, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy

Big Ideas in a Blue Box: A B2B Direct Marketer Gets It Right

Direct mail is a powerful tool in a B2B marketing strategy. Here are 12 lessons for using direct mail effectively in B2B marketing from a campaign by 4imprint, a Wisconsin ad specialties marketer.

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Advertising, B2B Marketing, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy, Social Media, Websites Advertising, B2B Marketing, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy, Sales Strategy, Social Media, Websites

10 New Year’s Resolutions for Smart Marketers

At the beginning of a new year, most of us will resolve to live healthier lives and clean out our closets.New Year’s resolutions also can extend to marketing – and many smart marketers use the turning of the calendar page to make some long-overdue changes to their marketing strategies.Here are 10 resolutions to make your marketing more effective in the New Year.

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B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy B2B Marketing, Creative, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy

4 Lessons Big Direct Marketers Can Learn from Small Mailers

The marketing budget for a local, service-based business is a tiny fraction of what a global company spends on marketing. Yet small marketers with limited resources sometimes outshine the big guys when it comes to marketing effectiveness, especially in direct mail.Here’s how a regional painting business in Cleveland, Ohio nailed a prospect direct mail campaign with a simple postcard, while Dell, a huge business-to-business marketer, committed several cardinal sins of direct marketing in a B2B direct mail promotion -- plus four lessons for your smart marketing strategy.

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Creative, CRM, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy Creative, CRM, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy

How Bad Direct Mail Can Sink a Customer Win-Back Strategy

Verizon says they want me back. But based on the direct mail package they just sent me, I don’t think they mean it. Reactivating lapsed customers is an important marketing strategy for every business. It’s easier to reengage a former customer than create a new one. If you’re using direct marketing to win former customers back, however, you’d better do it right. Here’s how a major marketer blew a customer win-back opportunity with poor direct mail, and five lessons for more effective win-back direct marketing.

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CRM, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy CRM, Direct Mail Marketing, Direct Marketing, Marketing Campaigns, Marketing Strategy

When Bad Marketing Happens to Good Customers

Loyal customers are a marketer’s best source of new sales and referrals. That’s why smart marketers treat their best customers like gold, and why earning customer loyalty is the goal of every smart marketing strategy. Except at Toyota. Their recent direct mail campaign to a loyal Toyota customer broke many of the rules of effective direct marketing and harmed a 25-year customer relationship. Here's why this campaign failed and what Toyota should have done instead.

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CRM, Direct Mail Marketing, Marketing Campaigns, Marketing Strategy CRM, Direct Mail Marketing, Marketing Campaigns, Marketing Strategy

Why Customer Data is Essential for Effective Marketing – Especially to Your Customers

When marketing to current or lapsed customers, it's essential to use your knowledge of the customer -- gleaned from database analysis -- to deliver a direct mail package or email that acknowledges and capitalizes on the customer's relationship with your organization.

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