What’s Your Value Proposition? Ask Your Customers
Understanding the unique value your business delivers to customers is essential for a smart marketing strategy. Yet many businesses struggle to define their value proposition, especially B2B marketers that sell intangible business services.But defining your value proposition is easier than you think: Just ask your customers.In part one of a two-part post, here’s how Cleveland marketing consultant Jean Gianfagna recommends conducting customer interviews to determine a value proposition.
How to Survive Losing a Big Client: 12 Smart Strategies
The loss of a major client can be a huge blow to your business. But there are ways you can survive – and even thrive – following a customer defection. Here's how to do it strategically.
7 Ways Your Best Customers Can Help You Market Your Business
Loyal customers are essential to a successful business. But in addition to helping you reach your sales goals, your best customers can also play a powerful role in a smart marketing strategy. Here are seven ways to capitalize on the value of your best customers in marketing.
Big News: How to Tell Clients about Changes to Your Business
At some point, almost every business has important news to share with clients about major changes. Communicating big news is a pivotal moment in the customer relationship and it’s essential to do it right.Here are 12 tips for delivering important news to clients about your business from B2B marketing consultant Jean Gianfagna.
6 Reasons You Still Need Print in a Smart Marketing Strategy
Do marketers still need printed promotional materials in a tech-driven world? The answer is yes. Here are six reasons why print still packs a punch in a smart marketing strategy.
7 Reasons Why You (Still) Need a Blog for B2B Marketing
Here are seven reasons why you still need a blog in a smart B2B marketing strategy, plus a compelling B2B blogging success story shared by Rick Short of Indium Corporation at Content Marketing World 2015 in Cleveland, Ohio. #CMWorld
6 Marketing Lessons I Learned as the Mother of the Bride
Brides are spending big money on weddings. According to the Wedding Report, the cost of an average wedding in the U.S. is $25,200. Market research firm IBISWorld estimates that the U.S. wedding industry has grown to $55 billion in annual sales.That’s a lot of cake, tulle, and flowers – and as the mother of the bride, I can tell you from personal experience that it’s also a fascinating example of what works (or doesn’t work) in sales and marketing. Here are six lessons for your smart marketing strategy that I learned as the mother of the bride.
5 Business Fundamentals That Lead to Great Marketing
Behind every great marketing success story is a great business — an organization with such a strong foundation that the marketing (almost) comes easy. Here are five fundamentals of a successful business that are essential for a smart marketing strategy, based on my experience as a marketing consultant.
Service Disruption + Poor Handling = Lost Customer
How the Wall Street Journal lost a 20+-year customer through poor service and impersonal customer relations plus seven tips about customer retention during service disruptions for your smart marketing strategy.
A Peek Inside the C-Suite: CMOs Re-define Marketing’s Role
Chief marketing officers at top companies are using customer insights and passion to build brand equity and increase the strategic value of marketing within their companies, according to new research by Dr. Rachel Talton, an award-winning marketing and branding consultant, researcher, and author in Cleveland, Ohio. Here’s what Talton has learned about today’s CMOs and some tips for how marketing agencies can help clients create smarter marketing strategies.
10 Ways to Start Off on the Right Foot with a New Client
Landing a new client is always great news for business-to-business marketers.But once the celebrating is over, it’s time to get serious. The way you begin a new client relationship can have a big impact on how long you keep the customer.Here are 10 ways to start off on the right foot with a new client in a smart business-to-business marketing strategy.
7 Ways to Show Your Social Media Followers Some Love
One of the best ways to engage and keep social media followers is to make them feel special. Here are seven ways to show some love to social media followers in a smart marketing strategy.
Make ‘em Love You: 10 Ways to Be the Client’s Go-To Supplier
External suppliers are critical to the success of nearly every business. Some vendors become trusted partners. Others have good intentions but struggle to deliver. A few fail so miserably they’ll never get a second chance. What makes a great client-vendor relationship? Here are some insights and 10 tips for becoming your client’s favorite vendor.
B-to-B Marketing: The Power of the Personal Note
There’s a simple business communication tactic that can have a huge impact on how your clients and prospects feel about you and your organization: The handwritten personal note.Here’s why personal notes are so effective in building strong client relationships and six tips for using personal notes in your smart marketing strategy.
5 Lessons from My UPS Guy: How to Create Loyal Customers
One of the most difficult marketing challenges is differentiating a service business from its competitors. One strategy is to market the knowledge and experience of the firm’s employees. Another is to focus on how the firm's employees make customers feel. Case in point: Tom, my UPS delivery guy. Here are 5 lessons in how to create loyal customers from a UPS driver in Cleveland.
Branding at Birth: How Young is Too Young for Marketing?
Did you see the recent article in Adweek about efforts by major consumer marketers like Disney to establish brand preferences in children ages 0-3? The Next Great American Consumer by Brian Braiker provides a fascinating look at this development. Braiker says branding at birth is “a trend—fueled in part by the growth of digital devices—toward aggressively targeting a demographic that didn’t exist, in marketers’ eyes, until recently: infants to 3-year-olds. By getting their logos and iconic characters in front of babies—even those with still-blurry eyesight—they hope to establish brand-name preference before she or he has uttered a word.”Is this a smart marketing strategy? Or is this the scariest thing you’ve seen all week? The answer to both questions is yes. Here’s why.